There are 27 states that are serviced by TDS Telecom’s telephone network. TDS, like most American phone companies, makes full use of its wire network by piggybacking internet and TV on top of its traditional voice services. Company also provides internet service through its cable TV network, which reaches customers in eleven states.
While TDS does serve some densely populated urban areas, its primary market is the rural and suburban areas outside of those locations. Fiber optics have been added to TDS’s infrastructure, allowing the company to provide ultra-fast internet service to residents and businesses in 22 additional states.
DSL has proven to be more successful for the corporation than its other internet options, including fibre and cable. The company is the tenth largest DSL ISP in the US. To provide this service, ADSL is used, which prioritises downloads over uploads. In most cases, this is how high-speed internet connections are made available to customers.
The abbreviation for the entire name of the parent firm, Telephone and Data Systems, Inc, is “TDS.” TDS was established as a Wisconsin-based local telephone business in 1969; now, its corporate headquarters are in Chicago, while its residential services section is located in Madison.
Some Remarks on TDS
Wherever TDS has installed its fiber-optic network, it provides the highest quality of service to its customers. States including Alabama, Georgia, Indiana, Kentucky, Michigan, Minnesota, New Hampshire, Tennessee, Utah, Vermont, Virginia, and Wisconsin are connected by this system.
While the majority of the company’s customers are located in rural areas, the company’s fibre network currently only reaches a select few urban areas. As a result, the incredibly fast Gigabit speeds advertised by TDS are not available to the vast majority of its clients.
TDS is able to expand its network into underserved rural areas because to financial support from the federal and state governments. While helpful, this funding is insufficient to make installing fiber-optic cable a feasible business option in outlying areas. The company provides internet access using traditional telephone lines in those areas.
Using money from the FCC’s Connect America Fund, the business has been aggressively expanding its fiber-optic network in urban areas. TDS is planning on laying down more fibre lines over the course of the next decade.
Customers are not committed into a minimum service agreement even though TDS offers two-year discounts on internet access and bundles. No mandatory contracts for clients is the banner headline. Nonetheless, a legally binding contract exists in the form of a service agreement.
In this agreement, the corporation is responsible for more things than the client is. The discount for the first two years, which is typically $10 on internet-only plans and internet-and-TV plans and $20 on bundles that incorporate internet, TV, and phone service, is the primary condition that binds the company to the agreement.
TDS’s most popular bundles include their 1 Gbps or 300 Mbps fibre internet service and their 125 or 190 channel TV entertainment packages. They can be purchased with or without a traditional landline.
Through the federal Lifeline programme, low-income families can receive savings on TDS internet subscriptions. Families and individuals who receive public assistance can apply for the Lifeline programme. Eligibility requirements for Lifeline programmes are specified on a state-by-state basis. However, the programme offers a $9.25 annual savings on internet service to those who qualify.
TDS Call Center
Each subscriber is provided with their own TDS email address. TDS’s website provides access to all messages received to that address. There is a password-protected section of the site just for customers. As a result, only the specific client can access the account’s main page. Customers can submit tickets, monitor their status for a response from a technician, view and pay their current invoices, and more all from the customer portal’s main page.
TDS customer service gives its clients a toll-free number to call the company’s customer service department. Technical help, as well as billing and sales, can all be reached by email. There is a chat feature on the website, with individual lines for contacting the sales and tech support teams. The chat support desks are not staffed 24/7 but are available during normal business hours.
Options for TDS Plans
The TDS site fails to effectively convey information. Before an address is entered, it displays no details to the public. Finding the proper plan can be difficult because the company has distinct websites for its DSL and fibre internet services.
TDS’s advantages include: providing a variety of internet connection types (DSL, fiber-optic, and cable) and package deals (internet, TV, and/or phone)
Free return within 30 days
Up to 1 Gigabit, with no annual fee, and no need to sign a contract.
No data limits
provides a bundle for a reduced price for low-income families